At Camelot Credit Solutions, we provide responsible and compliant consumer debt collection services to councils, landlords, and businesses across multiple sectors. With years of experience managing sensitive accounts, we understand the balance between effective recovery and protecting customer welfare.
We know that consumer debt recovery must be handled with care. That’s why our approach is based on fairness, transparency, and open communication—ensuring we meet all regulatory standards without compromising your reputation or the rights of the individual.
Working in partnership with your team, we take time to understand the background of each account before recommending the best route forward. Our processes are always tailored, helping to achieve a realistic and sustainable outcome for all parties involved.
Our trained specialists use a multi-channel approach—phone, email, SMS and written correspondence—to engage constructively with customers. This creates space for meaningful negotiation, and in turn, leads to better engagement, faster resolutions, and improved outcomes for your business.
Where necessary, we can support with customer tracing for individuals who have moved without providing updated contact information, and with your approval, we are also able to proceed with legal action as a final step.
We also provide secure, 24/7 access to your account data through our online case management portal, giving you full visibility and control throughout the process.
At Camelot Credit Solutions, we take pride in delivering ethical consumer debt recovery that safeguards the individual while protecting your business. Our goal is to reduce bad debt write-offs and improve customer outcomes through a firm, fair, and fully compliant process.
lutions we are proud of our sympathetic approach to consumer debt collection, which enhances the customer experience, protects the client brand and reputation and minimises bad debt write-off provisions.
To discuss how our consumer collection services can support your organisation, call us on 01329 801300 or email debt@camelotcredit.co.uk.